Customer Service FAQ

Q : Where are you located

A: We are Canadian company based in Ontario

Q : How long does it take to ship products

A: Products are usually shipped within 1-2 business days of payment date.

Q : How are products shipped

A: All products are shipped using registered air-mail.

Q : Do you ship to the US

A: Yes, many of our cusomters are US residents.

Q : Do you ship to other countries.

A: Yes, we ship to all international destinations.

Q : How long does it take for products to arrive

A: Registered air-mail usually takes between 10-12 business days

Q : Are there any handling fees

A: No, we do not charge any handling fees

Q : Where are products shipped from

A: Popular products are shipped from our Ontario location, and the rest of our products are shipped from our Hong-Kong warehouse.

Q : Why don't you ship all products from Ontario

A: Due to the enormous number of available batteries, and constant changes in device options, we can not stock all available products at our Ontario location, we therefore stock only popular products, and rest are shipped from our warehouse.

Q : Do you charge sales tax

A: International customers do not pay sales tax, Canadian customers only pay sales tax for products shipped from Ontario.

Q : If my products is shipped from your warehouse will i have to pay any custom fees

A: For most of our products there are no custom fees, some products have a duty fee of 5% .

Q : What is your return policy

A: Customer satisfaction is our top priority, if your product is defective please contact us with a description of the problem, and we will resolve it.

Q : How long is your warranty

A: Most of our products have a 12 month warranty period.

Q : I have more questions how can i get answers

A: Please use the contact-us form for any questions that you might have, or send us an email at cs@onlinebattery.ca